At Eagle Eye Property Maintenance and Management, we believe in clear communication. This guide walks you through the steps involved in engaging our services, whether you require a simple repair or full property management.
Initial Inquiry & Assessment
How to Contact Us
- Contact Form: Fill out our quick form on the Contact Page with details about the required work or service.
- Phone: For urgent maintenance requests, please call us directly at +44 7794 576986.
- Details: Please provide the property address, your full contact details, and a clear description (with photos, if possible) of the issue.
On-Site Assessment
For more complex maintenance or management services, we will arrange a convenient time for a director-led visit to assess the property, discuss your specific needs, and determine the exact scope of work required.
Quotation and Agreement
Detailed Quotation
Following the assessment, we will provide a detailed, fixed-price quotation (valid for 10 days) outlining the scope of work, estimated timescale, materials required, and total cost, adhering to the terms detailed in our General Terms and Conditions.
Acceptance
Once you accept the quotation in writing, we will schedule the work and confirm a start date. For ongoing services, a formal Service Agreement will be provided for your signature.
Service Delivery & Execution
Preparation
We ask clients to ensure safe, clear, and unobstructed access to the work area before our team arrives. We will protect surrounding property and maintain a clean worksite.
Execution
Work will be carried out by qualified, multi-skilled operatives (or carefully selected subcontractors for specialist tasks like gas/electrical work). We maintain communication throughout the project, especially if unforeseen issues arise.
Quality Assurance
Upon completion, we will review the work with you to ensure it meets your satisfaction and our high standards.
Invoicing and Guarantee
Payment
Payment is due upon completion of the work unless a prior arrangement (such as monthly management fees) is in place. We accept Bank Transfers (BACS) and Direct Debit.
Our Guarantee
All workmanship is guaranteed for 12 months from the date of completion, covering defects arising directly from our work. This is part of our commitment to quality and peace of mind for our clients.
Have Questions Not Covered in This Guide?
Visit our dedicated FAQ Page or contact us directly—we are always here to provide guidance and expert advice.