Using this standardised Maintenance Request Form is essential for clear communication, guaranteeing we have all the details needed to assign the correct trade and address your issue quickly and effectively.
Download the Form
Access the official Eagle Eye Maintenance Request Form via Google Docs to report your issue.
(Opens in Google Docs for editing and download)
Form Structure: Details We Require
Key Information Included:
- ✔ Property Details: Address, Tenant Name(s), and Contact Info.
- ✔ Issue Location: Specific area checkboxes (Kitchen, Hallway, etc.).
- ✔ Issue Type: Category of trade required (Plumbing, Electrical, etc.).
- ✔ Severity: Prioritisation level (Urgent to Low).
- ✔ Access Times: Specific windows for contractor entry.
Step-by-Step Guide to Completing the Form
Follow these steps to access, edit, and complete the template accurately to avoid delays in scheduling repairs.
Access, Edit, and Download
Click the 'Access Request Form Now' button above. Once the document opens in Google Docs, you should:
- Go to File > Make a copy to create your own editable version.
- Tailor the document, then go to File > Download and select PDF (.pdf).
Describe the Issue & Location
Accurately check the boxes for Location and Type of Issue. Provide a clear, detailed description. The more detail you provide, the faster we can assign the correct trade (e.g., “Kitchen sink tap is leaking significantly from the base.”)
Prioritisation and Proof
Select the Severity level. For Urgent issues, call us immediately. We strongly recommend attaching photos or videos of the problem to your submission email to assist our technicians.
Access and Submission
Crucially, detail the specific times when we can access the property. Sign the form and submit it to your landlord or property manager via the agreed channel.
Urgent Repair? Contact Eagle Eye Directly.
If this is an emergency requiring immediate attention, please do not rely solely on the form. Call our priority line for a rapid response.